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Best Auto Repair, North Chesterfield

10910 Southlake Ct Suite E North Chesterfield, VA 23236

804-893-4043
Opening Hours
  • Mon 8:00AM - 5:00PM
  • Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
  • Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
  • Sat Closed
  • Sun Closed
CONTACT US

804-893-4043 | 10910 Southlake Ct Suite E

CUSTOMER SERVICE

CUSTOMER SERVICE, North Chesterfield, VA

Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
  • Do not ignore any warning signals your car may give you.
  • Carry a written list of the symptoms that you can give your mechanic.
  • Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
  • It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, and vibrations.
  • When did the problem first start?

How to manage your service experience:
  • Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
  • Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
  • Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Make sure the shop has your contact information readily available, so you can be reached as soon as possible.

coupons

$189 Winterizing Special

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Battery and Charging System Test and Coolant Flush!

  • ASE (Automotive Service Excellence)
  • TECH-NET
  • BBB (Better Business Bureau)
  • BG Products
  • Falken
  • Interstate Batteries
  • Car Care Aware

Testimonials

, 11/06/2020
804 is the best auto repair I have ever done business with! They gentlemen are friendly and personable. They keep me updated with the status of my car and diagnostics, they help to provide me options with repairs and costs. In my case they even helped to search for current warranties and they ended up referring me to the dealership to have the work done so I didn't have to pay anything for the work. I returned for some maintenance work and they were just as cost conscious for me, time efficient, got me an appointment right away, nice and pleasurable to work with. They have my continued business and I would recommend them to everyone!
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